AUS HOSPITALITY SUPPLIES REFUND POLICY
1.1 Aus Hospitality Supplies will be entitled to withold delivery of any products and services, cancel any orders for products and services or discontinue supplying products and services to Customer until such time as any amounts owed by Customer to Aus Hospitality Supplies are paid.
1.2 Customers will have a period of 14 days after delivery to inspect the products. If all or some of the products do not conform with any specifications provided to Customer, Customer may return such products to Aus Hospitality Supplies within 7 days after their delivery, or as otherwise agreed in writing by Aus Hospitality Supplies if the product is not within specification. Any products not so returned will be deemed to be accepted by Customer.
1.3 Products sold that are as described on the website can not be returned. unless agreed by Aus Hospitality Supplies. If Aus Hospitality Supplies agrees to return a 20% handling fee will be charged plus applicable freight charges.
1.4 Cancellation of online orders that have not been despatched will be subject to a 3% charge to cover payment processing fees plus $26 flat rate charge to cover processing the return. If Items have been despatched, we do not accept returns unless the item is not as described. See 1.3
1.5 Cancellation of catering equipment once ordered and paid for may occur a 20% handling fee and applicable freight charges.
1.6 Cancellation of catering equipment after ordered and paid for which has been stripped of packaging, will be deemed to be second hand equipment and can not be returned.
1.7 RETURNS ARE NOT CURRENTLY ACCEPTED FOR CHANGE OF MIND No returns are accepted unless the item shipped is faulty or not as described. Please check carefully to ensure the item ordered is what you require. If you need help, contact us on 04 3333 5555 before placing your order, or as stated in 2.3.
